Registration and Scheduling Coordinator


Mobile Anesthesia Care (MAC), a division of Anesthesia Associates of Kansas City (AAKC), seeks a full-time Registration and Scheduling Coordinator to join our growing, office-based anesthesia practice. The coordinator works within a team environment to provide exceptional pre-operative information to patients and families and to coordinate scheduling efforts with multiple surgical offices as well as registers and collects incoming patient referrals.

ResponsibilitiesScheduling/Administrative

  • Registers all incoming referrals, noting demographics, identifying need, and ensuring timely and accurate input.
  • Updates and manages all daily clinical schedules/patient appointments for each assigned client/facility.
  • Coordinates and maintains surgery schedules with client site office coordinators (informing surgical offices of appointment cancellations, reschedules, add-on appointments or changes, or
    inability to reach patient/family, facilitating communication to surgical sites of final patient
    schedule, partnering with sites to resolve problems, etc.).
  • Ensures insurance information has been received, authorized and pre-payment established, partnering with patient account specialists, verifying information/record is complete, assisting
    with the collection of medical necessity letters or additional information, etc.
  • Ensures patient appointments are prioritized and scheduled in accordance with established protocols [age, developmental needs, or special requests received from surgical sites.
  • Collects and processes payments received from parents/guardians.
  • Answers phone calls and returns messages to patients and surgical sites (may require the use of interpreter services).
  • Assists the Office Supervisor in development and implementation of new pre/post-operative processes and guidelines.

Responsibilities Patient Pre/Post Op Surgical Preparation

  • Answers patient/family anesthesia process questions and eases pre-operative concerns.
  • Communicates/coordinates identified special patient needs, testing, or assessment findings to
    clinical team (e.g., COVID tests, lab draw requests, interpreter needs, patient allergies, phone consent, state custody).
  • Performs and documents post-operative phone calls and communicates with MAC clinical team on further follow-up needs.
  • Prepares electronic chart/patient documentation for next day’s clinical team.

Qualifications:

  • Exposure to or general knowledge of office protocols desired. Scheduling experience in a clinical office, preferred. Experience in anesthesia/surgery scheduling, a plus.
  • Excellent communication (oral/written) skills essential.
  • Must be highly motivated, a self-starter, self-disciplined, and organized.
  • Must have outstanding interpersonal skills and project confidence in dealing with all constituents.
  • Demonstrated ability to always be diplomatic, while exercising good judgment and discretion as appropriate.
  • Ability to always maintain the highest level of confidentiality.
  • Resourceful, analytical, and skilled at problem solving.
  • Demonstrated or proven ability to set priorities and attain deadlines, while balancing multiple concurrent assignments/projects and performing assignments accurately.
  • Must be detail-oriented, sustain a high level of energy, demonstrate flexibility, and be able to shift priorities as demands dictate.
  • Ability to work independently, while ensuring accurate and timely completion of required assignments.
  • Good aptitude and confidence in using various forms of computer applications (e.g., web-based).


AAKC and Mobile Anesthesia Care offers a friendly work environment with excellent benefits, including medical, dental, and vision available upon date of employment and a generous retirement and profit-sharing plan. Become a part of our tradition of excellence and apply today!

Apply for Registration & Scheduling Coordinator

AAKC/HAS is an Equal Opportunity Employer