Surprise Billing

When you receive emergency care from an out-of-network provider or at an out-of-network hospital or ambulatory surgery center, you are protected from surprise medical bills by federal, and in some cases, state laws. You may also be protected from surprise medical bills when receiving scheduled services from out-of-network providers. For more information on surprise medical billing, read about your rights:

Your Right and Protections Against Surprise Medical Bills

Good Faith Estimates

You have the right to receive a Good Faith Estimate, which explains how much medical care will cost. Under the law, health care providers must give patients without insurance or who are not using insurance an estimate of the bill for medical items and services. For questions or more information about your right to a Good Faith Estimate, visit or call 1-800-985-3059.

Your Right to Receive a Good Faith Estimate

If you think you have been mistakenly billed, you may contact our No Surprises Billing Customer Service Unit at 913-387-0050.